Broomhill & Lodge Moor Surgeries

5 Lawson Road, Sheffield S10 5BU

(0114) 266 5344

14 Blackbrook Road, Sheffield S10 4LP

(0114) 230 6777

ONLINE BOOKING & PRESCRIPTION SERVICE

Please note we have temporarily ceased online face to face pre-bookable appointments to help us deal with the coronavirus pandemic. Instead we will be offering online bookable telephone appointments where we will ring you back at the allocated appointment time.

We thank you for your understanding and patience during these unprecedented circumstances.  

You can still use the system to request repeat prescriptions online.

In order to access this service you will first need to contact the reception to request a registration form. This will generate a unique set of details to enable you to register with the online patient access service.

PLEASE DO NOT COME IN TO THE SURGERY TO REGISTER FOR THIS SERVICE. IT CAN BE DONE WITHOUT THE NEED TO COME IN.

This can be done by telephone or email.

Please click on the links below to access the online services

PATIENT MESSAGING SERVICE

We have a SMS messaging system allowing patients to receive appointment reminders and messages relating to your personal medical care direct to your mobile phone. This includes invitations to specialist clinics (such as influenza vaccination clinics)

We do not undertake any form of marketing.

This is an automated system and we have sent out a text message to all our existing patients to obtain their consent. New patients will be asked for their consent on registering.

If you wish you can opt out of receiving text messages at any time. Please contact the surgery for further information or to update your contact details.

PRACTICE RESPONSE TO CORONAVIRUS (COVID 19) PANDEMIC

As the nation moves into the next stage of COVID 19 restrictions on the 19th July 2021 we ask for your continued patience and understanding during these unprecedented pressures on the NHS.

WE ASK THAT ALL APPOINTMENTS ARE BOOKED BY TELEPHONE OR USING THE ONLINE APPOINTMENT BOOKING SERVICE

(Please do not come to the surgery to request an appointment)

YOU CAN BOOK ROUTINE APPOINTMENTS IN ADVANCE. WE WILL CONTINUE TO OFFER A COMBINATION OF FACE TO FACE APPOINTMENTS ALONG WITH CONSULTATIONS BY TELEPHONE OR VIDEO LINK WHERE APPROPRIATE

(Please only request a face to face appointment if you feel your appointment can not be managed by telephone)

WHEN BOOKING AN APPOINTMENT THE RECEPTION STAFF WILL ASK YOU THE REASON FOR REQUESTING AN APPOINTMENT

(This is to ensure that we can deal with your request accordingly and in a timely manner, this only needs to be a brief outline of the reason)

WE HAVE SET UP A DOCTOR-LED TRIAGE SYSTEM WHICH WILL BE IN EFFECT ON A DAILY BASIS FOR BOOK ON THE DAY APPOINTMENTS

(All book on the day appointments will be triaged by telephone by one of our doctors and you will be offered a face to face appointment if clinically necessary)

ALL OUR CLINICIANS WILL BE WEARING PERSONAL PROTECTIVE EQUIPMENT (PPE) WHEN YOU ARE SEEN IN THE SURGERY
(To limit the number of patients in the surgery and enable us to maintain social distancing, please only attend your own appointment, unless agreed with one of our clinicians)

ALL PRESCRIPTIONS WILL NOW ONLY BE ISSUED ELECTRONICALLY & SENT TO YOUR NOMINATED PHARMACY

(Please do not come in to the surgery to request or collect a paper prescription. If you have not yet registered a nominated pharmacy please contact your local pharmacist)

THE PRACTICE WILL CONTINUE TO HAVE PROCESSES IN PLACE TO ENSURE CHILDHOOD IMMUNISATIONS AND OTHER ESSENTIAL CARE CONTINUES

(This includes childhood immunisations and health screening such as cervical smears)

IMPORTANT INFORMATION REGARDING FACE MASKS IN PRIMARY CARE

NHS England and Public Health England have issued advice that the use of face masks and social distancing measures should continue across all healthcare settings following the planned changes to the national COVID-19 restrictions on 19th July 2021.

For more information please click on this link.

Whilst it will no longer be a legal requirement, we ask that you continue to wear a face covering or mask when attending your appointment.

Many thanks for your continued support and understanding.

Updated 29/08/2021

ELECTRONIC PRESCRIPTION SERVICE

During the Coronavirus Pandemic we will only be processing your prescriptions requests electronically and sending them directly to your nominated pharmacy.

PLEASE DO NOT COME TO THE SURGERY TO COLLECT A PAPER SCRIPT

This will make ordering and collecting your prescriptions much simpler. All you need to do is choose a nominated pharmacy. Please discuss this with your pharmacist as they can to do so on your behalf.

Please click on the link for more information.

The data held within the GP medical records of patients is used by NHS England to support health and care planning and research in England, helping to find better treatments and improve patient outcomes for everyone.

NHS Digital has developed a new way to collect this data, called the General Practice Data for Planning and Research (GPDPR) data collection.

The Government announced on the 8th June 2021 that the planned data collection which was due to start at the beginning of July 2021 has now been delayed to September 2021.

What Will the Data Be Used For?

Patient data collected from general practice is needed to support a wide variety of research and analysis to help run and improve health and care services.

The General Practice Data for Planning and Research service will also help to support the planning and commissioning of health and care services, the development of health and care policy, public health monitoring and interventions and enable many different areas of research.

Opting out

If you don’t want your identifiable patient data to be shared for purposes except for your own care, you can opt-out by registering a Type 1 Opt-out or a National Data Opt-out.

To inform the practice of your wish to register for Type 1 Opt-out please complete the following forms  and email them to the the practice (SHECCG.broomhill@nhs.net) or deliver them into the surgery. (This currently needs to be done by the end of August 2021)

You can also view or change your National Data Opt-out choice by the following methods (Please note this can be done at any time)

•  Using the online service at www.nhs.uk/your-nhs-data-matters

• Clicking on "Your Health" in the NHS App, and selecting "Choose if data from your health records is shared for research and planning".

Your individual care will not be affected if you opt-out using either option.

For more information follow the link

Updated 22/06/2021

IMPORTANT INFORMATION REGARDING THE NHS DIGITAL GPDPR PROGRAMME & WHAT IT MEANS FOR YOU

IMPORTANT CHANGES TO THE PRACTICE TELEPHONE SYSTEM

Broomhill & Lodge Moor Surgeries have introduced a new phone system that will come into effect from the 14th July 2021.

The new system will enable your call to be answered by our reception team across both surgeries with the aim of improving access and also has an improved call management functionality.

PLEASE CONTINUE TO USE THE SAME SURGERY NUMBER YOU USUALLY DO

The reception phone line opening times will also change to

08.30-12.00 and 14.00-18.00

If you contact the surgery outside of these times your calls will continue to be diverted to the GP collaborative as is currently the case.

PLEASE ONLY RING THE SURGERY OUTSIDE THESE TIMES IF IT IS AN URGENT MATTER.

The dedicated prescription telephone lines will also close.

Where possible please request your repeat prescription via our online prescription service or directly through your pharmacist to help reduce the pressure on our phone lines.  

It is still possible to call the surgery to request your repeat prescriptions if needed.

IMPORTANT INFORMATION REGARDING THE COVID-19 VACCINATION

Broomhill & Lodge Moor Surgeries are working closely with the other local practices within our Primary Care Network to provide a COVID-19 vaccine service for all of our patients.

The COVID -19 vaccine service will be a massive logistical undertaking and the Government has provided strict guidelines as to the prioritisation of at risk  patient groups.

As a result we will be contacting patients directly to arrange their vaccination over the coming weeks and months in line with these guidelines.

PLEASE DO NOT CONTACT THE SURGERY TO ENQUIRE ABOUT THE VACCINE

Please follow this link for more information about the vaccine and the plans we have put in place.

INFORMATION REGARDING VACCINATION STATUS

We are getting numerous requests from patients asking for proof of their vaccination status or for a “vaccination passport”.

As per national guidance we are unable to help with these requests, however the required information can easily be found by following the guide on the gov.uk website

IMPORTANT INFORMATION REGARDING SEASONAL INFLUENZA VACCINE

As has been widely reported in the national media, GP practices have been informed by one of the main manufacturers/suppliers of the influenza vaccine (Sequiris) that supplies of the vaccine will be delayed by 1-2 weeks due to logistical issues.

This delay is completely out of our control and we ask you for your continued understanding as we may have to cancel pre-booked appointments until we have received confirmation of the amended vaccine delivery dates.

  We will be contacting those patients affected as soon as possible.

Broomhill & Lodge Moor Surgeries will be holding Seasonal Influenza Vaccination Clinics from October 2021.

For more information regarding patient eligible for the seasonal influenza vaccination please follow this link

Please contact the surgery to book your influenza vaccination. If you are housebound please inform our reception team.

IMPORTANT INFORMATION REGARDING NATIONAL SHORTAGE OF BLOOD VIALS

Due to a serious national shortage of blood sample bottles NHS England has issued guidance to GP surgeries and hospitals to limit routine blood tests until at least after the 17th September 2021.

We ask that you do not book any routine bloods until after this date and if you have a routine blood test already booked we may have to ask you to rearrange.

We will continue to undertake blood tests that are deemed clinically urgent by our clinicians.

These will include:

• Bloods to aid cancer diagnosis.
• Bloods that are essential for safe prescribing.
• Bloods that could avoid a hospital admission in an acutely unwell patient.
• Those with suspected sepsis or serious illness.

More information is available by following this link.

We thank you for your understanding and will endeavour to resume routine blood tests as soon as possible.

29/08/2021