Broomhill & Lodge Moor Surgeries

5 Lawson Road, Sheffield S10 5BU

(0114) 266 5344

14 Blackbrook Road, Sheffield S10 4LP

(0114) 230 6777

ONLINE BOOKING & PRESCRIPTION SERVICE

Please note we have temporarily ceased online face to face pre-bookable appointments to help us deal with the coronavirus pandemic. Instead we will be offering online bookable telephone appointments where we will ring you back at the allocated appointment time.

We thank you for your understanding and patience during these unprecedented circumstances.  

You can still use the system to request repeat prescriptions online.

In order to access this service you will first need to contact the reception to request a registration form. This will generate a unique set of details to enable you to register with the online patient access service.

PLEASE DO NOT COME IN TO THE SURGERY TO REGISTER FOR THIS SERVICE. IT CAN BE DONE WITHOUT THE NEED TO COME IN.

This can be done by telephone or email.

Please click on the links below to access the online services

PATIENT MESSAGING SERVICE

We have a SMS messaging system allowing patients to receive appointment reminders and messages relating to your personal medical care direct to your mobile phone. This includes invitations to specialist clinics (such as influenza vaccination clinics)

We do not undertake any form of marketing.

This is an automated system and we have sent out a text message to all our existing patients to obtain their consent. New patients will be asked for their consent on registering.

If you wish you can opt out of receiving text messages at any time. Please contact the surgery for further information or to update your contact details.

PRACTICE RESPONSE TO CORONAVIRUS (COVID 19) PANDEMIC

In response to the Coronavirus Pandemic we have put measures in place to ensure we can adhere to current social distancing guidelines and reduce the risk of infection to our staff and patients.

As the nation moves into the next stage of COVID 19 restrictions on the 19th July 2021 we ask for your continued patience and understanding during these unprecedented pressures on the NHS.

PLEASE DO NOT COME TO THE SURGERIES UNLESS BY PRE-ARRANGED APPOINTMENT OR IF ADVISED TO DO SO BY ONE OF OUR CLINICIANS

(Our surgeries have continued to remain open throughout the pandemic but we still ask that you only attend in person if absolutely necessary)

ALL APPOINTMENTS MUST BE BOOKED BY TELEPHONE OR USING THE ONLINE APPOINTMENT BOOKING SERVICE

(Please do not come to the surgery to request an appointment)

WHEN BOOKING AN APPOINTMENT THE RECEPTION STAFF WILL ASK YOU THE REASON FOR REQUESTING AN APPOINTMENT

(This is to ensure that we can deal with your request accordingly and in a timely manner, this only needs to be a brief outline of the reason)

WE HAVE SET UP A DOCTOR-LED TRIAGE SYSTEM WHICH WILL BE IN EFFECT ON A DAILY BASIS

(All book on the day appointments will be triaged by telephone by one of our doctors)

WE ASK THAT ALL PATIENTS ATTENDING THE SURGERY TO PLEASE WEAR A FACE COVERING OR MASK

(Please attend with your own face mask or covering wherever possible)

WE WILL BE CARRYING OUT CONSULTATIONS BY TELEPHONE OR VIDEO LINK WHERE APPROPRIATE BUT ARE STILL OFFERING FACE TO FACE APPOINTMENTS IF CLINICALLY INDICATED

(There is still capacity to see patients for face to face consultations at the surgery when necessary)

ALL OUR CLINICIANS WILL BE WEARING PERSONAL PROTECTIVE EQUIPMENT (PPE) WHEN YOU ARE SEEN IN THE SURGERY
(To limit the number of patients in the surgery and enable us to maintain social distancing, please only attend your own appointment, unless agreed with one of our clinicians)

ALL PRESCRIPTIONS WILL NOW ONLY BE ISSUED ELECTRONICALLY & SENT TO YOUR NOMINATED PHARMACY

(Please do not come in to the surgery to request or collect a paper prescription. If you have not yet registered a nominated pharmacy please contact your local pharmacist)

THE PRACTICE WILL CONTINUE TO HAVE PROCESSES IN PLACE TO ENSURE CHILDHOOD IMMUNISATIONS AND OTHER ESSENTIAL CARE CONTINUES

(This includes childhood immunisations and health screening such as cervical smears)

IF YOU SUSPECT YOU MAY HAVE BEEN INFECTED WITH CORONAVIRUS OR HAVE SYMPTOMS OF COVID 19

PLEASE AVOID COMING INTO THE SURGERIES

This will avoid putting our patients and staff at risk and reduce the risk of spreading the disease.

The current Government advice is that if you develop a

new continuous cough, high temperature or a loss of, or change to, your sense of smell or taste it is advised you should self isolate at home for 10 days from the onset of your symptoms and arrange a COVID 19 test (No matter how mild your symptoms are) and your entire household MUST self isolate for 10 days pending the results.

If a member or your household develops any of the above symptoms you and your entire household MUST self isolate for 10 days.  

If you or a member of your household develop symptoms of COVID 19 you should arrange a free test by following this link or by clicking on the tab above.

You may also be contacted by the government Track & Trace Service if you are identified as having come in to contact with someone with a confirmed case of

COVID 19 and advised to self isolate.

For more information regarding the Track & Trace Service or arranging a COVID 19 test please click on the NHS 111 online or GOV.UK links.

Updated 15/07/2021

ELECTRONIC PRESCRIPTION SERVICE

During the Coronavirus Pandemic we will only be processing your prescriptions requests electronically and sending them directly to your nominated pharmacy.

PLEASE DO NOT COME TO THE SURGERY TO COLLECT A PAPER SCRIPT

This will make ordering and collecting your prescriptions much simpler. All you need to do is choose a nominated pharmacy. Please discuss this with your pharmacist as they can to do so on your behalf.

Please click on the link for more information.

IMPORTANT INFORMATION REGARDING THE COVID-19 VACCINATION

Broomhill & Lodge Moor Surgeries are working closely with the other local practices within our Primary Care Network to provide a COVID-19 vaccine service for all of our patients.

The COVID -19 vaccine service will be a massive logistical undertaking and the Government has provided strict guidelines as to the prioritisation of at risk  patient groups.

As a result we will be contacting patients directly to arrange their vaccination over the coming weeks and months in line with these guidelines.

PLEASE DO NOT CONTACT THE SURGERY TO ENQUIRE ABOUT THE VACCINE

Please follow this link for more information about the vaccine and the plans we have put in place.

INFORMATION REGARDING VACCINATION STATUS

We are getting numerous requests from patients asking for proof of their vaccination status or for a “vaccination passport”.

As per national guidance we are unable to help with these requests, however the required information can easily be found by following the guide on the gov.uk website

The data held within the GP medical records of patients is used by NHS England to support health and care planning and research in England, helping to find better treatments and improve patient outcomes for everyone.

NHS Digital has developed a new way to collect this data, called the General Practice Data for Planning and Research (GPDPR) data collection.

The Government announced on the 8th June 2021 that the planned data collection which was due to start at the beginning of July 2021 has now been delayed to September 2021.

What Will the Data Be Used For?

Patient data collected from general practice is needed to support a wide variety of research and analysis to help run and improve health and care services.

The General Practice Data for Planning and Research service will also help to support the planning and commissioning of health and care services, the development of health and care policy, public health monitoring and interventions and enable many different areas of research.

Opting out

If you don’t want your identifiable patient data to be shared for purposes except for your own care, you can opt-out by registering a Type 1 Opt-out or a National Data Opt-out.

To inform the practice of your wish to register for Type 1 Opt-out please complete the following forms  and email them to the the practice (SHECCG.broomhill@nhs.net) or deliver them into the surgery. (This currently needs to be done by the end of August 2021)

You can also view or change your National Data Opt-out choice by the following methods (Please note this can be done at any time)

•  Using the online service at www.nhs.uk/your-nhs-data-matters

• Clicking on "Your Health" in the NHS App, and selecting "Choose if data from your health records is shared for research and planning".

Your individual care will not be affected if you opt-out using either option.

For more information follow the link

Updated 22/06/2021

IMPORTANT INFORMATION REGARDING THE NHS DIGITAL GPDPR PROGRAMME & WHAT IT MEANS FOR YOU

IMPORTANT INFORMATION REGARDING FACE MASKS IN PRIMARY CARE

 NHS England and Public Health England have issued advice that the use of face masks

and social distancing measures should continue across all healthcare settings following

the planned changes to the national COVID-19 restrictions on 19th July 2021.

For more information please click on this link.

Whilst it will no longer be a legal requirement, we ask that you continue to wear a face covering or mask when attending your appointment.

Many thanks for your continued support and understanding.

Updated 15/07/2021

IMPORTANT CHANGES TO THE PRACTICE TELEPHONE SYSTEM

Broomhill & Lodge Moor Surgeries have introduced a new phone system that will come into effect from the 14th July 2021.

The new system will enable your call to be answered by our reception team across both surgeries with the aim of improving access and also has an improved call management functionality.

PLEASE CONTINUE TO USE THE SAME SURGERY NUMBER YOU USUALLY DO

The reception phone line opening times will also change to

08.30-12.00 and 14.00-18.00

If you contact the surgery outside of these times your calls will continue to be diverted to the GP collaborative as is currently the case.

PLEASE ONLY RING THE SURGERY OUTSIDE THESE TIMES IF IT IS AN URGENT MATTER.

The dedicated prescription telephone lines will also close.

Where possible please request your repeat prescription via our online prescription service or directly through your pharmacist to help reduce the pressure on our phone lines.  

It is still possible to call the surgery to request your repeat prescriptions if needed.